I forgot my username and password / I can't login

If you forgot your login info, use the "Forgot Your Password" tool to retrieve your information.

NOTE: If the website rejects your login info, it means you are using the wrong login info. There is no scenario where the correct login credentials get rejected. 100% of the people who write us and say they are positive they are using the correct login info, later realize they simply got it wrong.

If you have trouble logging in, please consider the following possible explanations.

  • You are typing it in the wrong case. Usernames and Passwords are "case sensitive."

  • You have two accounts and are using the wrong credentials.

  • You are trying to use your email address as your username. Usernames cannot be email addresses.

  • You may have a space at the beginning or end of your username or password.

There may be other issues with your credentials not listed here, but there is nothing we can tell you to change the situation. If you cannot login, you will have to retrieve your credentials OR create a new account.

Your username will be listed in the email we send you, and you will be allowed to reset your password.

(Keywords: I can't login, I'm having trouble signing in, I forgot my password, I forgot my username, log in, sign in.)