Director of Operations

New Community Bible Fellowship

Cleveland Heights, OH 44118

Denomination: Non-Denominational

Category: Church Staff

Church Size: 2000 - 5000

Salary: $50,000 - 60,000

Posted on: March 09, 2024

Time Type: Full Time

Job Description:

The Director of Operations will report directly to the Executive Director of Finance and Operations and oversee key areas of the churches operations which include facilities, hospitality, IT, and database management.

General Duties and Responsibilities:
1. Provide day-to-day oversight of the Facilities, Hospitality, and Database areas of the ministry;
Overseeing the smooth operational running, development, and efficiency of the area
2. Support New Community's vision and mission through prioritization of tasks, anticipation of
needs, decision-making to get things done, advanced operational planning for events and
activities, and evaluating ministry effectiveness in assigned areas
3. Conduct weekly direct report meetings for accountability so that the facility, database, and all
hospitality activities are appropriately prioritized and executed. Also use these times to provide
encouragement, training, and direction for their assigned ministries
4. Provide on-going updates and gather necessary decisions from the Executive Director of
Finance and Operations to keep your assigned areas of ministry functioning at a high level of
5. In conjunction with the Director of Facilities, Database Coordinator, and office administrative
staff, develop and implement exceptional systems and processes to maintain excellent day-to
day operations and systems to support ministry growth
6. Ensure that all ministry administrative systems are operating effectively and cost-efficiently,
including all IT, internet, office equipment, and phone systems
7. Provide staff oversight and support for volunteer teams including Ushers and Greeters,
Guests Services, and Parking Ministries
8. In conjunction with the Executive Director of Finance and Operations, review and update as
needed the facility and auto insurance plans
9. Provide leadership and assistance with New Community's Scholarship program. Developing a
process to communicate, evaluate, and award annual scholarships in a timely manner
10. Assist the Executive Director of Finance and Operations with key projects including property
expansion, process optimization, and facility upgrades
11. Provide ongoing training and feedback in assigned areas to ensure best practices

Work Environment/Hours of Work
Director of Operations is a full-time on-site position with a weekly schedule of a minimum of 40 hours per week. A typical work schedule is below.
Monday off
Tuesday 10 am 6:30 pm
Wednesday 10 am 6:30 pm
Thursday 10 am 6:30 pm
Friday 10 am 6:30 pm
Saturday off
Sunday 8 am 4:30 pm

Education and Work Experience
1. 3 - 5 years of experience in Operations in a church, non-profit, or a similar role
2. Bachelor's Degree in Management or Administration preferred
3. An equivalent combination of education and/or experience will be considered

Skill Requirements
1. New Community Bible Fellowship membership
2. Must exhibit a strong commitment to personal spiritual growth
3. Fully embraces the vision, mission, and values of New Community Bible Fellowship
4. Detail-oriented individual with process improvement experience working in organizations
where excellence is valued
5. Proficient in Word, PowerPoint, and Excel
6. Must possess the proficient ability to communicate not only within the team but also cross-
functionally in oral and written format
7. Ability and maturity to apply discretion and trust with confidential material
8. Possess the ability to effectively apply analytical and critical thinking skills
9. Excellent time management skills with the capability to multi-task, prioritize, and meet
10. Extremely flexible in environments subject to many spur-of-the-moment changes
11. Must exhibit a continuous effort to develop and improve skills and knowledge
12. Must live a personal and private life exemplary of a mature Christian (1 Tim 4:12)

Knowledge and Abilities:
1. Must have a submitted, servant, and supportive attitude in your overall
approach to ministry and your job (Ephesians 6:5-7; Colossians 3:23, 24)
2. Professional and mature interpersonal skills
3. Must be a team player, promoting unity for the overall direction of the team and the ministry.
4. Ability to be extremely flexible in an environment that is subject to many spur-of-the-moment
5. Initiative, perseverance, follow-through, and "whatever it takes" attitudes are very important
6. Must have a strong commitment to handling conflict according to the precepts of Scripture
7. Effective communication is a very important value at New Community. Must provide clear,
regular, and thorough communications to all with whom you work
8. Must exhibit personal discretion concerning information shared in the normal flow of church
interactions, whether leaders, staff, or members

About New Community Bible Fellowship:

New Community Bible Fellowship is a growing, multi-generational church that is making impact in Northeast Ohio and throughout the world. We have a membership of over 3000 people, with more than 1000 people engaging our ministry on a week-to-week basis. We are touching people for Christ through our Sunday in person and live stream worship services, over 70 small group bible studies, our community outreach and service initiative Make Cleveland Better and a host of other specialized ministries, conferences, and events.  

Job Qualifications:


Position Information:

Job Title:
Director of Operations
Time Type:
Full Time
Job Category:
$50,000 - 60,000
Organization Type:
Worship Style:
Church Size:
2000 - 5000

Contact Information:

Organization Name:
Contact Name:
Lori Sanders
3557 Washington Blvd
Cleveland Heights
State or Province:
ZIP Code:
United States
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Organization Website:
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